On August 28th, Zaheer Ahmed, the Managing Director of ZMZ Events, was invited to conduct a specialized training session for the faculty of The Shepherd’s International Academy. As part of the school’s Faculty Development Program, the two-hour session centered around “Enhancing Customer Service in the Education Sector.”
Zaheer’s presentation adapted best practices from the corporate world, emphasizing the importance of building a positive classroom environment. He discussed the power of a smile, the critical role of listening in the education sector, and the impact of effective communication and influence on students. He also explored the significance of conducting customer experience surveys, advising educators to understand what their students and parents value the most, and to tailor their services around these key value moments.
The session also highlighted the role of technology in customer engagement and provided insights into future trends that could shape the educational landscape. Zaheer’s approach was both practical and forward-thinking, offering the faculty concrete strategies to enhance their interactions with students and parents.
Principal Lubna Banu expressed her gratitude to Zaheer Ahmed for his insightful presentation. She noted that the knowledge shared during the session would greatly contribute to the professional growth of the educators at The Shepherd’s International Academy.
The Shepherd’s International Academy, managed by The Hikmah Educational Trust in Mangaluru, offers education to children from Playgroup to Primary Classes. The school has quickly become a favorite choice among parents in the city, renowned for its quality teaching methods and engaging activities. As one of the leading progressive Nursery & Primary schools in Mangaluru, The Shepherd’s International Academy continues to set a high standard in early childhood education.
The school’s new eco-friendly campus, set to open at Arkula, Mangalore, will span 3.6 acres of serene land along the Mangalore-Bangalore Highway, further enhancing its reputation as a premier educational institution in the region.
